Refund and Returns Policy

Last updated: June 10, 2024

Thank you for shopping at Pet Pawfection Kenya – The Pet Shop.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Pet Pawfection Kenya – The Pet Shop, Pet Pawfection Shops namely; Valley Arcade Mall & Buffalo Mall, Naivasha.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to Pet Pawfection Kenya – The Pet Shop, accessible from https://www.petpawfection.co.ke

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 2 days without giving any reason for doing so as long payment has not been effected to us.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 2 days
• The Goods are in the original packaging

The following Goods cannot be returned:

• NO RETURN ON FOOD ITEM(S)
• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, GOODS ON SALE CANNOT BE REFUNDED. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us.

We cannot be held responsible for Goods damaged or lost in return shipment. We are unable to issue a refund or exchange without the ORIGINAL RECEIPT of the Item(s).

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: admin@petpawfection.co.ke

By phone number: +254786922262